Open Mobile

Open Mobile is a Puerto Rican company, leader in providing mobile phone services with CDMA and LTE 4G. It serves a market of approximately 300,000 subscribers. They have placed its trust in Optima Consulting for the management of new information technology projects, which have been considered critical mission for the organization.

Since June 2011, Optima Consulting has developed and implemented for Open Mobile, custom software that supports the functional areas in tactical activities and operational level. We ensured the flow of information necessary for delivery of an effective customer service.

Promotions and inventory Modules, SIM CARDs, Term Agreement and technology migration, are part of the tools that Optima Consulting have designed and implemented in Open Mobile We contributed to the flexibility and generation of opportunities in the handling of information in the supply of products and services to customers. On the other hand, Optima Consulting has developed several reports, which are fundamental for the daily operation. We have fully supported the implementation of the production information system Open Smartflex. Additionally, Optima Consulting became a strategic partner in the inherent processes in Oracle databases.

We have worked with Open Mobile IT staff planning, configuring, optimizing databases, and implementing a strategy for business continuity. We have provided high availability levels within the operation. This has allowed for higher levels of performance of the chosen technology platform; through the methodology of tuning by Layers, Optima has achieved a tangible decrease in the critical processes times.

It is extremely important for Optima Consulting to penetrate international markets, which demand a high level of prepa

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