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    Types of PQRS



    Petition: Request submitted by a user in order to obtain information and / or consultation to have a prompt response to concerns or needs of general or particular interest.
    Complaint: It is the manifestation of dissatisfaction, concern, dissatisfaction, displeasure, dissatisfaction on the part of a user, with respect to the products or services provided or the conduct of an employee.

    Claim: It is the verbal or written manifestation of a third party before the administration about the breach or irregularity of one of the characteristics of the products or services offered.
    Request: Proposal or idea offered by a user to improve a process related to the provision of the service or the performance of the service provider
    Congratulation: It is the expression of gratitude or satisfaction that a user makes for the services offered



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