PQRS

PQRS

    Full name


    Email


    Telephone


    Company


    Types of PQRS


    Priority


    Definitions

    Petition: Request submitted by a user in order to obtain information and / or consultation to have a prompt response to concerns or needs of general or particular interest.
    Complaint: It is the manifestation of dissatisfaction, concern, dissatisfaction, displeasure, dissatisfaction on the part of a user, with respect to the products or services provided or the conduct of an employee.

    Claim: It is the verbal or written manifestation of a third party before the administration about the breach or irregularity of one of the characteristics of the products or services offered.
    Request: Proposal or idea offered by a user to improve a process related to the provision of the service or the performance of the service provider
    Congratulation: It is the expression of gratitude or satisfaction that a user makes for the services offered

    Message

    Annexes

    You can only attach files with a jpg, jpeg, gif, png, doc, xls, txt, pdf or zip extension and each file should not exceed 2MB, if the file exceeds 2mb you can add it to a ZIP folder and try to attach it. We ask you to name the files without special characters such as (*, -, +, &,%, #, (), ”, / ...)

    I have read and accept the Privacy Policy, where you expressly and voluntarily authorize Optima Corporation to use your data provided in accordance with the purposes determined in its Privacy Policy and Treatment of Personal Data. The foregoing in compliance with Law 1581 of 2012 on Data Protection.